Refund policy

Edge Universe sells digital products that are delivered electronically.

Because digital products cannot be physically returned once access has been provided, purchases of downloadable digital products are generally final once the digital product has been successfully delivered or made available for download.

However, we want customers to receive what they paid for.

Please contact Edge Universe if:

• you were charged more than once for the same purchase;
• you paid for a digital product but did not receive access to it;
• the delivered file is corrupted, defective, or cannot reasonably be opened;
• the digital product delivered is materially different from the product you purchased; or
• another verified technical or billing error occurred with your order.

When appropriate, Edge Universe may first attempt to correct the problem by restoring access, replacing the affected file, or providing another reasonable resolution.

If the issue cannot reasonably be corrected, or if a refund is otherwise required by applicable law, Edge Universe may issue an appropriate refund.

A change of mind, failure to read the product description before purchase, lack of compatible software or hardware when the requirements were reasonably disclosed, or dissatisfaction based solely on personal preference does not automatically qualify a digital purchase for a refund.

Nothing in this policy limits any refund, cancellation, chargeback, or other consumer right that cannot legally be waived or restricted under applicable law.

If you experience a problem with a purchase, contact Edge Universe at edgeuniverse.co@gmail.com and include your order number and a description of the issue.